You are able to print the Annual Escrow Account Disclosure Statement one loan at a time, or for a selection of loans. Also learn how to process and mail statements and refunds due to a surplus. 

To perform analysis and print the Annual Escrow Account Disclosure Statement "one loan at a time":

• Select your loan
• Click Terms from the list located on the left of the window, and select the Details Tab.
• Enter the following information in the Escrow Analysis section:

To perform the escrow analysis:

Click on the Loan Servicing drop-down menu in the left panel of The Mortgage Office®.

Click the Loans drop-down menu. 

Click All Loans from the list that drops down.

• From the All Loans grid, select the loan you want to modify.
• Click from the options available on top panel or double-click on the item.
• Click Terms from the list located on the left of the window, and select the Details Tab.
• Under the Escrow Analysis section, click the Perform Escrow Analysis hyperlink. 

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  • With the statements open on your screen, you may use the icons at the top of the screen to print, export, email, zoom in/out, etc.
  • Once you have completed your review and have printed the statements, click Close to return to the Escrow Analysis and Disclosure Statement Assistant.
  • You may click Back to return to the Assistant options or click Update Loan Files then Yes to confirm that you want to update the loan escrow records and exit the Assistant.

To produce the Annual Escrow Account Disclosure Statement "for a selection of loans":

• Click on Loan Servicing in the left panel of The Mortgage Office®.
• Click on Tasks & Reports from the drop-down menu. 
• In the Escrow Administration section, click on the Annual Escrow Account Disclosure Statement hyperlink to begin the Escrow Analysis and Disclosure Statement Assistant.
• Once the Assistant begins:
• Enter a Computation Period Starting date that determines what loans are analyzed.
  • In the field; Analysis computation period starting, enter the period as a "Month-Year", i.e. Jan-2009. 
    • You can click the down-arrow to choose a date from the calendar or enter the period as MM/YYYY tab, i.e. 01/2010 tab to enter Jan-2010.  This Period represents the first month of the coming 12-month projection period that will be shown on the statement.
    • You may get a message as follows: Warning! The starting computation period is out of acceptable range.
    • The analysis may only be performed for a period starting with the either the next calendar month or the month after that.
    • Click OK to return to the assistant and to enter a different Computation Period Starting date.

• Click the Next button and follow the instructions and make the appropriate selections for each step. 
• Choose “2” for Cushion 

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• In the Preview, Print and E-mail Statements step, you must click the Print Statements button before the assistant allows you to click Update Loan Files.

• With the statements open on your screen, you may use the icons at the top of the screen to print, export, email, zoom in/out, etc.
• Once you have completed your review and have printed the statements, click Close to return to the Escrow Analysis and Disclosure Statement Assistant.
• You may click Back to return to the Assistant options or click Update Loan Files then Yes to confirm that you want to update the loan escrow records and exit the Assistant.

To mail statements and process escrow surplus refund checks:

• If the statement indicated that an escrow surplus was being refunded, you will need to cut those checks:
  • Click on the Trust Accounts drop-down in the left panel of The Mortgage Office®.
  • Select the Loan Servicing Trust Account drop-down from the Trust Accounts drop-down. 
  • From the list, select the trust account record you want to modify.
  • Click from the options available on top panel and then Click Select & Print Checks from the drop-down. 
  • Process checks and mail statements out as appropriate.
  • For ACH payments of escrow refunds: 
    • Save Escrow Analysis statement in Accounting-Account Services folder
    • Email or Teams message Accounting with request. Request needs to include amount, loan #, method of payment (by ACH or check) and bank account to use (Chase bank account ending in 123).